Do you have experience of frontline direct customer service?

Do you have a broad understanding of the issues and needs of homeless customers?

Have you got prior experience of working in a busy office environment?

Our client is looking for a temporary Housing Options Assistant to work within the Homeless Services. The post is full time for 12 months and will support the Housing Options Team. The pay is £10.30 per hour

Applicants need to:

  • Be an excellent communicator you will enjoy talking with a wide and varied range of customers both internal and external to the organisation.
  • Have a broad understanding of issues and needs of homeless customers, national housing agenda, housing benefit, other welfare benefits & debt issues.
  • Be able to deal with sensitive situations with tact and stay calm under pressure.


The work is varied and in addition to communicating with customers involves data inputting, monitoring and statistical recording. You will have worked in a frontline customer services previously, have a broad understanding of needs of homeless customers, be financial and computer literate and have experience of working in a busy office environment.

To apply please send us an up-to-date CV or download and complete our application form.  Please include details of 2 referees and email this to

To apply for this vacancy you must be able to work in the United Kingdom.

Regrettably we are unable to respond to every application we receive.


Applications for this position are closed, but if you’re interested in similar positions get in touch and we’ll contact you when something becomes available.

If you have a similar vacancy that you’d like to advertise please get in touch to see how WorkwithYork can help find you the right candidate.